Refund policy

Returns and exchanges
We want you and your pet to be happy with every order. If something isn't right, you can request a return or exchange within 30 days of delivery. Items must be unused, unwashed and in their original packaging.

Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, email us at hello@zevunex.com within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. You won't need to send the item back.

Changed your mind
Email us first at hello@zevunex.com with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us, as we can't process returns we weren't expecting. Return shipping costs for change-of-mind returns are paid by the customer.

Refunds
Once we receive and check your return, we'll refund you to your original payment method within 5–7 business days. Your bank may take a few extra days to show the refund in your account. Shipping is always free, so nothing is deducted from your refund.

Questions
Email us anytime at hello@zevunex.com.